Important Information
Policies
To help make your stay at Villa Serena in Canoa Quebrada as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Straightforward policies designed to keep stays smooth and expectations clear.
- Check-In & Check-Out
At Villa Serena, check-in begins in the afternoon, allowing staff time to prepare apartments thoroughly between stays. Check-out takes place in the late morning. Early arrivals or late departures may be possible depending on occupancy but are not guaranteed.
- Room Use & Capacity
Rooms at Villa Serena are apartment-style units designed for the registered number of guests only. Each apartment includes defined sleeping and living areas, and occupancy limits must be respected to maintain comfort and safety. Extra beds are available on request and may involve additional charges depending on guest age and length of stay.
- Quiet Hours
Villa Serena observes quiet hours overnight to preserve the relaxed, residential atmosphere of the property. Guests are asked to keep noise levels low during late evening and early morning hours, especially in rooms and shared outdoor spaces.
- Pets
Pets may be accepted at Villa Serena upon prior request. Approval is subject to availability and house rules, and additional fees may apply. Pets should not be left unattended inside rooms.
- Smoking Policy
Smoking is not permitted inside rooms or enclosed areas at Villa Serena. Designated outdoor areas may be used where permitted, and guests are expected to respect shared spaces.
- General Property Guidelines
Guests staying at Villa Serena are responsible for the care of their rooms and furnishings throughout their stay. Any damage to apartments or common areas may result in additional charges. The property maintains a relaxed but structured environment focused on respectful, longer-stay comfort.